---
id: "INC-openai-01M5NAR5GZC5M7D0S7AQ6CGEEN"
kind: "incident"
aliases: []
title: "OpenAI: Help Center Chat Support Degraded"
severity: "low"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "OpenAI", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["ai", "incident", "llm", "openai", "ops", "vendor"]
not_affected_if: []
published_at: "2026-10-23T21:30:25+00:00"
first_seen_at: "2026-10-23T21:31:30+00:00"
updated_at: "2026-10-23T22:04:41+00:00"
sources: [{"source": "statuspage", "url": "https://status.openai.com/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN", "first_seen_at": "2026-10-23T21:31:30+00:00"}]
---

# OpenAI: Help Center Chat Support Degraded

## Affected

- vendor:OpenAI affected ? fixed ?

## Timeline

- 2026-10-23T21:31:30+00:00 statuspage https://status.openai.com/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN

## From the sources

We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [support@openai.com](mailto:support@openai.com "support@openai.com") for assistance.

We apologize for the inconvenience and will provide updates as they become available.

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