{"id":"INC-openai-01M5NAR5GZC5M7D0S7AQ6CGEEN","kind":"incident","aliases":[],"related":[],"title":"OpenAI: Help Center Chat Support Degraded","description":"We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [support@openai.com](mailto:support@openai.com \"support@openai.com\") for assistance.\n\nWe apologize for the inconvenience and will provide updates as they become available.","summary":null,"severity":"low","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"OpenAI","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["ai","incident","llm","openai","ops","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-10-23T21:30:25+00:00","first_seen_at":"2026-10-23T21:31:30+00:00","triaged_at":"2026-10-23T21:31:31+00:00","updated_at":"2026-10-23T22:04:41+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'01m5nar5gzc5m7d0s7aq6cgeen':10A 'ai':12B 'apolog':54C 'assist':52C 'avail':65C 'becom':64C 'center':3A,27C 'chat':4A,28C 'contact':40C 'current':20C 'degrad':6A,22C 'email':45C 'experi':30C 'experienc':21C 'help':2A,26C 'inc':8A 'inc-openai-01m5nar5gzc5m7d0s7aq6cgeen':7A 'incid':13B 'inconveni':57C 'issu':37C 'llm':14B 'mailto':48C 'op':16B 'openai':1A,9A,11A,15B 'perform':23C 'provid':60C 're':19C 'recommend':39C 'resolv':35C 'support':5A,29C,42C 'support@openai.com':47C,49C,50C 'team':43C 'updat':61C 'vendor':17B 'via':44C 'work':33C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"first_public_at":"2026-10-23T21:30:25+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"openai:01M5NAR5GZC5M7D0S7AQ6CGEEN","url":"https://status.openai.com/incidents/01M5NAR5GZC5M7D0S7AQ6CGEEN","severity":"low","published_at":"2026-10-23T21:30:25+00:00","modified_at":"2026-10-23T22:02:57+00:00","first_seen_at":"2026-10-23T21:31:30+00:00","fetched_at":"2026-10-25T13:16:05+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}