---
id: "INC-mongodb-bm948zqk8djr"
kind: "incident"
aliases: []
title: "MongoDB Atlas: Support Portal Outage"
severity: "high"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "MongoDB Atlas", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["database", "incident", "mongodb", "ops", "vendor"]
not_affected_if: []
published_at: "2026-09-16T09:06:55+00:00"
first_seen_at: "2026-10-23T19:12:22+00:00"
updated_at: "2026-10-23T21:50:49+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/yc66h52gr7zg", "first_seen_at": "2026-10-23T19:12:22+00:00"}]
---

# MongoDB Atlas: Support Portal Outage

## Affected

- vendor:MongoDB Atlas affected ? fixed ?

## Timeline

- 2026-10-23T19:12:22+00:00 statuspage https://stspg.io/yc66h52gr7zg

## From the sources

The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC.  These platform issues have been resolved.

We apologize for the service interruption and greatly appreciate your patience. 

Regards, 
The MongoDB Team

---

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