{"id":"INC-mongodb-bm948zqk8djr","kind":"incident","aliases":[],"related":[],"title":"MongoDB Atlas: Support Portal Outage","description":"The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC.  These platform issues have been resolved.\n\nWe apologize for the service interruption and greatly appreciate your patience. \n\nRegards, \nThe MongoDB Team","summary":null,"severity":"high","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"MongoDB Atlas","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["database","incident","mongodb","ops","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-09-16T09:06:55+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","triaged_at":"2026-10-23T21:50:49+00:00","updated_at":"2026-10-23T21:50:49+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'-09':28C,35C '-16':29C,36C '00':31C '09':30C '15':37C,38C '2026':27C,34C 'apolog':47C 'appreci':54C 'approxim':26C 'atlas':2A,11A 'bm948zqk8djr':9A 'databas':12B 'degrad':23C 'experienc':21C 'great':53C 'inc':7A 'inc-mongodb-bm948zqk8djr':6A 'incid':13B 'interrupt':51C 'issu':24C,42C 'mongodb':1A,8A,10A,14B,18C,59C 'op':15B 'outag':5A 'patienc':56C 'platform':41C 'portal':4A,20C 'regard':57C 'resolv':45C 'servic':22C,50C 'support':3A,19C 'team':60C 'utc':32C,39C 'vendor':16B","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"first_public_at":"2026-09-16T09:06:55+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"mongodb:bm948zqk8djr","url":"https://stspg.io/yc66h52gr7zg","severity":"high","published_at":"2026-09-16T09:06:55+00:00","modified_at":"2026-09-16T15:32:24+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","fetched_at":"2026-10-26T08:41:30+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}