{"id":"INC-digitalocean-l20hw5cfhksw","kind":"incident","aliases":[],"related":[],"title":"DigitalOcean: Spaces Cold Storage Billing","description":"As of 21:06 UTC, our Engineering team has resolved the issue affecting Spaces Cold Storage billing. An error in our billing processing system caused incorrect values to be reflected in daily usage and current invoices for customers with cold storage buckets.\n\nOur team identified and corrected an issue with the billing data sync, ensuring accurate usage reporting. If you continue to experience any issues, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"DigitalOcean","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["digitalocean","hosting","incident","ops","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-08-04T16:13:35+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","triaged_at":"2026-10-23T21:55:04+00:00","updated_at":"2026-10-23T21:55:04+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'06':19C '21':18C 'accur':71C 'affect':28C 'apolog':90C 'bill':5A,32C,37C,67C 'bucket':57C 'caus':40C,97C 'cold':3A,30C,55C 'continu':76C 'correct':62C 'current':50C 'custom':53C 'daili':47C 'data':68C 'digitalocean':1A,8A,10A,11B 'engin':22C 'ensur':70C 'error':34C 'experi':78C 'host':12B 'identifi':60C 'inc':7A 'inc-digitalocean-l20hw5cfhksw':6A 'incid':13B 'inconveni':93C 'incorrect':41C 'invoic':51C 'issu':27C,64C,80C 'l20hw5cfhksw':9A 'may':95C 'op':14B 'open':82C 'pleas':81C 'process':38C 'reflect':45C 'report':73C 'resolv':25C 'space':2A,29C 'storag':4A,31C,56C 'support':87C 'sync':69C 'system':39C 'team':23C,59C,88C 'ticket':84C 'usag':48C,72C 'utc':20C 'valu':42C 'vendor':15B","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"first_public_at":"2026-08-04T16:13:35+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"digitalocean:l20hw5cfhksw","url":"https://stspg.io/qb6zv0kdjy50","severity":"medium","published_at":"2026-08-04T16:13:35+00:00","modified_at":"2026-08-04T21:42:43+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","fetched_at":"2026-10-26T02:40:15+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}