{"id":"INC-digitalocean-grb2v0td1nq5","kind":"incident","aliases":[],"related":[],"title":"DigitalOcean: Support Portal Service Disruption","description":"From 08:06 UTC to 13:41 UTC, users may have experienced issues accessing the Support Portal, creating new support tickets, or reviewing existing support requests. \n\nOur Engineering team has confirmed the full resolution of the issue affecting the Support Portal following a fix from our upstream provider. We have verified that the Support Portal, ticket creation, and ticket review are now operating normally.\n\nIf you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience and appreciate your patience.","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"DigitalOcean","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["digitalocean","hosting","incident","ops","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-09-16T09:48:19+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","triaged_at":"2026-10-23T21:50:49+00:00","updated_at":"2026-10-23T21:50:49+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'06':18C '08':17C '13':21C '41':22C 'access':29C 'affect':53C 'apolog':95C 'appreci':100C 'confirm':46C 'continu':82C 'creat':33C 'creation':72C 'digitalocean':1A,8A,10A,11B 'disrupt':5A 'engin':43C 'exist':39C 'experi':84C 'experienc':27C 'fix':59C 'follow':57C 'full':48C 'grb2v0td1nq5':9A 'host':12B 'inc':7A 'inc-digitalocean-grb2v0td1nq5':6A 'incid':13B 'inconveni':98C 'issu':28C,52C 'may':25C 'new':34C 'normal':79C 'op':14B 'open':87C 'oper':78C 'patienc':102C 'pleas':86C 'portal':3A,32C,56C,70C 'problem':85C 'provid':63C 'request':41C 'resolut':49C 'review':38C,75C 'servic':4A 'support':2A,31C,35C,40C,55C,69C,92C 'team':44C,93C 'ticket':36C,71C,74C,89C 'upstream':62C 'user':24C 'utc':19C,23C 'vendor':15B 'verifi':66C","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"first_public_at":"2026-09-16T09:48:19+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"digitalocean:grb2v0td1nq5","url":"https://stspg.io/n6hr8jd64qjl","severity":"medium","published_at":"2026-09-16T09:48:19+00:00","modified_at":"2026-09-16T21:09:31+00:00","first_seen_at":"2026-10-23T19:12:22+00:00","fetched_at":"2026-10-25T16:08:41+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}