{"id":"INC-digicert-mh0c1wjlwqvc","kind":"incident","aliases":[],"related":[],"title":"DigiCert: Degraded performance of inbound DigiCert Support Email System","description":"We are currently experiencing an issue that may impact the delivery of, and response times to, messages sent to our inbound email channels. The issue stems from a service disruption affecting a third-party provider that supports our email infrastructure. For any urgent inquiries, please contact us via live chat or via phone for elligible customers.\nhttps://www.digicert.com/contact-us","summary":null,"severity":"medium","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"DigiCert","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["digicert","incident","ops","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-13T05:41:14+00:00","first_seen_at":"2026-11-13T05:42:07+00:00","triaged_at":"2026-11-13T05:44:07+00:00","updated_at":"2026-11-13T06:22:55+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'/contact-us':78C 'affect':49C 'channel':41C 'chat':69C 'contact':65C 'current':21C 'custom':75C 'degrad':2A 'deliveri':29C 'digicert':1A,6A,12A,14A,15B 'disrupt':48C 'ellig':74C 'email':8A,40C,58C 'experienc':22C 'impact':27C 'inbound':5A,39C 'inc':11A 'inc-digicert-mh0c1wjlwqvc':10A 'incid':16B 'infrastructur':59C 'inquiri':63C 'issu':24C,43C 'live':68C 'may':26C 'messag':35C 'mh0c1wjlwqvc':13A 'op':17B 'parti':53C 'perform':3A 'phone':72C 'pleas':64C 'provid':54C 'respons':32C 'sent':36C 'servic':47C 'stem':44C 'support':7A,56C 'system':9A 'third':52C 'third-parti':51C 'time':33C 'urgent':62C 'us':66C 'vendor':18B 'via':67C,71C 'www.digicert.com':77C 'www.digicert.com/contact-us':76C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["digicert"],"ptokens":["digicert"],"labels":["digicert","incident","medium","ops","vendor"],"campaign_type":null,"search_a":"'degrad':2A 'digicert':1A,6A,12A,14A 'email':8A 'inbound':5A 'inc':11A 'inc-digicert-mh0c1wjlwqvc':10A 'mh0c1wjlwqvc':13A 'perform':3A 'support':7A 'system':9A","search_b":"'digicert':15B 'incid':16B 'op':17B 'vendor':18B","search_c":"'/contact-us':78C 'affect':49C 'channel':41C 'chat':69C 'contact':65C 'current':21C 'custom':75C 'deliveri':29C 'disrupt':48C 'ellig':74C 'email':40C,58C 'experienc':22C 'impact':27C 'inbound':39C 'infrastructur':59C 'inquiri':63C 'issu':24C,43C 'live':68C 'may':26C 'messag':35C 'parti':53C 'phone':72C 'pleas':64C 'provid':54C 'respons':32C 'sent':36C 'servic':47C 'stem':44C 'support':56C 'third':52C 'third-parti':51C 'time':33C 'urgent':62C 'us':66C 'via':67C,71C 'www.digicert.com':77C 'www.digicert.com/contact-us':76C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-13T05:41:14+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"digicert:mh0c1wjlwqvc","url":"https://stspg.io/htgrx5yf4g55","severity":"medium","published_at":"2026-11-13T05:41:14+00:00","modified_at":"2026-11-13T06:20:28+00:00","first_seen_at":"2026-11-13T05:42:07+00:00","fetched_at":"2026-11-13T07:03:07+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}