{"id":"INC-datadog-86bb09ca-ddfb-5b31-85bc-e47b5657d064","kind":"incident","aliases":[],"related":[],"title":"Datadog: Real user monitoring, distribution and custom processes metrics delayed","description":"Jul 29, 17:28 UTCResolved - This incident has been resolved. Jul 29, 17:12 UTCMonitoring - A fix has been implemented and we are monitoring the results. Jul 29, 16:53 UTCIdentified - The RUM delays have been resolved. We're continuing to mitigate the issues on distribution metrics. Jul 29, 16:35 UTCIdentified - The issue has been identified and a fix is being implemented. Jul 29, 15:42 UTCInvestigating - We are continuing to investigate this issue. Jul 29, 15:41 UTCInvestigating - We are currently investigating an issue delaying the ingestion of Real User Monitoring (RUM) measure metrics, custom process metrics, and a subset of distribution metrics for some customers.\n\nAs a result, some users may see delays or gaps in RUM, custom process, and distribution metrics. To prevent false alerts caused by delayed data, affected monitors will not notify and will automatically resume once current data is available. All other monitors will operate normally. No data has been lost.\n\nWe will provide further updates as the situation progresses.","summary":null,"severity":"unknown","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Datadog","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["datadog","incident","monitoring","ops","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-07-29T17:28:08+00:00","first_seen_at":"2026-11-09T23:55:45+00:00","triaged_at":"2026-11-09T23:58:07+00:00","updated_at":"2026-11-09T23:58:07+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'12':38C '15':90C,102C '16':53C,74C '17':27C,37C '28':28C '29':26C,36C,52C,73C,89C,101C '35':75C '41':103C '42':91C '53':54C '5b31':16A '85bc':17A '86bb09ca':14A 'affect':158C 'alert':153C 'automat':165C 'avail':171C 'caus':154C 'continu':64C,95C 'current':107C,168C 'custom':7A,121C,132C,145C 'data':157C,169C,179C 'datadog':1A,13A,19A,20B 'ddfb':15A 'delay':10A,58C,111C,140C,156C 'distribut':5A,70C,128C,148C 'e47b5657d064':18A 'fals':152C 'fix':41C,84C 'gap':142C 'identifi':81C 'implement':44C,87C 'inc':12A 'inc-datadog-86bb09ca-ddfb-5b31-85bc-e47b5657d064':11A 'incid':21B,31C 'ingest':113C 'investig':97C,108C 'issu':68C,78C,99C,110C 'jul':25C,35C,51C,72C,88C,100C 'lost':182C 'may':138C 'measur':119C 'metric':9A,71C,120C,123C,129C,149C 'mitig':66C 'monitor':4A,22B,48C,117C,159C,174C 'normal':177C 'notifi':162C 'op':23B 'oper':176C 'prevent':151C 'process':8A,122C,146C 'progress':191C 'provid':185C 're':63C 'real':2A,115C 'resolv':34C,61C 'result':50C,135C 'resum':166C 'rum':57C,118C,144C 'see':139C 'situat':190C 'subset':126C 'updat':187C 'user':3A,116C,137C 'utcidentifi':55C,76C 'utcinvestig':92C,104C 'utcmonitor':39C 'utcresolv':29C 'vendor':24B","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["datadog"],"ptokens":["datadog"],"labels":["datadog","incident","monitoring","ops","unknown","vendor"],"campaign_type":null,"search_a":"'5b31':16A '85bc':17A '86bb09ca':14A 'custom':7A 'datadog':1A,13A,19A 'ddfb':15A 'delay':10A 'distribut':5A 'e47b5657d064':18A 'inc':12A 'inc-datadog-86bb09ca-ddfb-5b31-85bc-e47b5657d064':11A 'metric':9A 'monitor':4A 'process':8A 'real':2A 'user':3A","search_b":"'datadog':20B 'incid':21B 'monitor':22B 'op':23B 'vendor':24B","search_c":"'12':38C '15':90C,102C '16':53C,74C '17':27C,37C '28':28C '29':26C,36C,52C,73C,89C,101C '35':75C '41':103C '42':91C '53':54C 'affect':158C 'alert':153C 'automat':165C 'avail':171C 'caus':154C 'continu':64C,95C 'current':107C,168C 'custom':121C,132C,145C 'data':157C,169C,179C 'delay':58C,111C,140C,156C 'distribut':70C,128C,148C 'fals':152C 'fix':41C,84C 'gap':142C 'identifi':81C 'implement':44C,87C 'incid':31C 'ingest':113C 'investig':97C,108C 'issu':68C,78C,99C,110C 'jul':25C,35C,51C,72C,88C,100C 'lost':182C 'may':138C 'measur':119C 'metric':71C,120C,123C,129C,149C 'mitig':66C 'monitor':48C,117C,159C,174C 'normal':177C 'notifi':162C 'oper':176C 'prevent':151C 'process':122C,146C 'progress':191C 'provid':185C 're':63C 'real':115C 'resolv':34C,61C 'result':50C,135C 'resum':166C 'rum':57C,118C,144C 'see':139C 'situat':190C 'subset':126C 'updat':187C 'user':116C,137C 'utcidentifi':55C,76C 'utcinvestig':92C,104C 'utcmonitor':39C 'utcresolv':29C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-07-29T17:28:08+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"datadog:86bb09ca-ddfb-5b31-85bc-e47b5657d064","url":"https://status.datadoghq.com/86bb09ca-ddfb-5b31-85bc-e47b5657d064","severity":null,"published_at":"2026-07-29T17:28:08+00:00","modified_at":"2026-07-29T17:28:08+00:00","first_seen_at":"2026-11-09T23:55:45+00:00","fetched_at":"2026-11-10T01:48:38+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}