{"id":"INC-datadog-5e40bc7b-0fa0-47c4-9f4b-8676c030cfe7","kind":"incident","aliases":[],"related":[],"title":"Datadog: Users are unable to acknowledge, escalate, or resolve On-Call Pages","description":"Sep 25, 15:38 UTCResolved - The issue is now resolved. Sep 25, 15:29 UTCMonitoring - We are monitoring the issue. Sep 25, 15:23 UTCIdentified - We have identified the issue with pages and are applying mitigations. Sep 25, 15:17 UTCInvestigating - We are investigating an issue with users unable to acknowledge, escalate, or resolve On-Call Pages. Sep 25, 15:11 UTCInvestigating - We are investigating an issue with users unable to acknowledge, escalate, or resolve On-Call Pages.","summary":null,"severity":"unknown","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Datadog","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["datadog","incident","monitoring","ops","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"resolved","published_at":"2026-09-25T15:38:57+00:00","first_seen_at":"2026-11-09T23:55:44+00:00","triaged_at":"2026-11-09T23:58:07+00:00","updated_at":"2026-11-09T23:58:07+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'0fa0':18A '11':89C '15':30C,40C,50C,66C,88C '17':67C '23':51C '25':29C,39C,49C,65C,87C '29':41C '38':31C '47c4':19A '5e40bc7b':17A '8676c030cfe7':21A '9f4b':20A 'acknowledg':6A,78C,100C 'appli':62C 'call':12A,84C,106C 'datadog':1A,16A,22A,23B 'escal':7A,79C,101C 'identifi':55C 'inc':15A 'inc-datadog-5e40bc7b-0fa0-47c4-9f4b-8676c030cfe7':14A 'incid':24B 'investig':71C,93C 'issu':34C,47C,57C,73C,95C 'mitig':63C 'monitor':25B,45C 'on-cal':10A,82C,104C 'op':26B 'page':13A,59C,85C,107C 'resolv':9A,37C,81C,103C 'sep':28C,38C,48C,64C,86C 'unabl':4A,76C,98C 'user':2A,75C,97C 'utcidentifi':52C 'utcinvestig':68C,90C 'utcmonitor':42C 'utcresolv':32C 'vendor':27B","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["datadog"],"ptokens":["datadog"],"labels":["datadog","incident","monitoring","ops","unknown","vendor"],"campaign_type":null,"search_a":"'0fa0':18A '47c4':19A '5e40bc7b':17A '8676c030cfe7':21A '9f4b':20A 'acknowledg':6A 'call':12A 'datadog':1A,16A,22A 'escal':7A 'inc':15A 'inc-datadog-5e40bc7b-0fa0-47c4-9f4b-8676c030cfe7':14A 'on-cal':10A 'page':13A 'resolv':9A 'unabl':4A 'user':2A","search_b":"'datadog':23B 'incid':24B 'monitor':25B 'op':26B 'vendor':27B","search_c":"'11':89C '15':30C,40C,50C,66C,88C '17':67C '23':51C '25':29C,39C,49C,65C,87C '29':41C '38':31C 'acknowledg':78C,100C 'appli':62C 'call':84C,106C 'escal':79C,101C 'identifi':55C 'investig':71C,93C 'issu':34C,47C,57C,73C,95C 'mitig':63C 'monitor':45C 'on-cal':82C,104C 'page':59C,85C,107C 'resolv':37C,81C,103C 'sep':28C,38C,48C,64C,86C 'unabl':76C,98C 'user':75C,97C 'utcidentifi':52C 'utcinvestig':68C,90C 'utcmonitor':42C 'utcresolv':32C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-09-25T15:38:57+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"datadog:5e40bc7b-0fa0-47c4-9f4b-8676c030cfe7","url":"https://status.datadoghq.com/5e40bc7b-0fa0-47c4-9f4b-8676c030cfe7","severity":null,"published_at":"2026-09-25T15:38:57+00:00","modified_at":"2026-09-25T15:38:57+00:00","first_seen_at":"2026-11-09T23:55:44+00:00","fetched_at":"2026-11-10T02:23:24+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}