---
id: "INC-cloudflare-dk2obcyw2aew"
kind: "incident"
aliases: []
title: "Cloudflare: ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers"
severity: "medium"
cvss: null
epss: null
exploited: false
status: "open"
category: "vendor"
products: [{"name": "Cloudflare", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["cdn", "cloudflare", "dns", "incident", "ops", "vendor"]
not_affected_if: []
published_at: "2026-10-27T12:28:07+00:00"
first_seen_at: "2026-10-27T12:30:10+00:00"
updated_at: "2026-10-27T13:20:33+00:00"
sources: [{"source": "statuspage", "url": "https://www.cloudflarestatus.com/incidents/dk2obcyw2aew", "first_seen_at": "2026-10-27T12:30:10+00:00"}]
---

# Cloudflare: ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers

## Affected

- vendor:Cloudflare affected ? fixed ?

## Timeline

- 2026-10-27T12:30:10+00:00 statuspage https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

## From the sources

Cloudflare has identified a third-party issue affecting customers whose traffic passes through external vendor firewalls after recent firmware upgrades.  Customers may observe:


ERR_TIMED_OUT on standard HTTPS websites
ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443)

Cloudflare's network and edge are functioning normally — these failures occur at the firewall inspection layer and can only be resolved with actions on the 3rd party software configuration.

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