---
id: "INC-apify-9ltm2bgz054z"
page: "https://infrastack.ai/live/INC-apify-9ltm2bgz054z"
kind: "incident"
aliases: []
title: "Apify: Customer support chat unavailable"
severity: "low"
cvss: null
epss: null
exploited: false
status: "resolved"
category: "vendor"
products: [{"name": "Apify", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["apify", "incident", "ops", "vendor"]
not_affected_if: []
published_at: "2026-01-09T20:26:39+00:00"
first_seen_at: "2026-11-12T15:06:31+00:00"
updated_at: "2026-11-12T15:07:42+00:00"
sources: [{"source": "statuspage", "url": "https://stspg.io/lghlk5l9967l", "first_seen_at": "2026-11-12T15:06:31+00:00"}]
exploit_sources: []
---

# Apify: Customer support chat unavailable

Link for people: https://infrastack.ai/live/INC-apify-9ltm2bgz054z (this .md is for agents)

## Affected

- vendor:Apify affected range not listed fixed no fixed version listed

## Timeline

- 2026-11-11T19:46:21+00:00 confirmed by Apify (statuspage) https://stspg.io/7sp049kjvxqb "On 9 and 10 November 2026, an unauthorized third party gained access to parts of Apify’s internal systems."
- 2026-11-11T19:46:21+00:00 confirmed by Apify (statuspage) https://stspg.io/7sp049kjvxqb "On 9 and 10 November, an unauthorized third party used a compromised credential to obtain a number of account credentials and accessed related Apify accounts."
- 2026-11-12T15:06:31+00:00 statuspage https://stspg.io/lghlk5l9967l

## From the sources

This incident has been resolved.

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