{"id":"INC-anthropic-qrpz8k79qm7x","kind":"incident","aliases":[],"related":[],"title":"Anthropic: Elevated purchasing errors on claude.ai","description":"Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.","summary":null,"severity":"high","cvss":null,"epss":null,"exploited":false,"exploited_at":null,"products":[{"name":"Anthropic","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["ai","anthropic","incident","llm","ops","vendor"],"not_affected_if":[],"how_to_check":null,"fix":null,"status":"open","published_at":"2026-11-14T02:54:33+00:00","first_seen_at":"2026-11-14T02:57:01+00:00","triaged_at":"2026-11-14T02:57:10+00:00","updated_at":"2026-11-14T03:09:57+00:00","category":"vendor","confidence":null,"triage":null,"analyst_status":null,"analyst_note":null,"search":"'ai':12B 'anthrop':1A,13B 'anthropic':9A,11A 'appli':33C 'chang':27C 'claude.ai':6A,20C 'custom':35C 'delay':25C 'elev':2A 'error':4A 'hour':46C 'inc':8A 'inc-anthropic-qrpz8k79qm7x':7A 'incid':14B 'llm':15B 'may':39C 'monitor':61C 'need':40C,55C 'normal':23C 'op':16B 'paid':38C 'pay':57C 'payment':29C 'plan':26C,49C 'purchas':3A,18C 'qrpz8k79qm7x':10A 'recent':37C 'recoveri':63C 'updat':51C 'vendor':17B 'wait':42C 'work':22C","nicknames":[],"mitigations":[],"who_affected":null,"tier":"C","verified":{},"analyst_revisit_at":null,"fix_status":null,"audience":null,"plain_action":null,"pkeys":["anthropic"],"ptokens":["anthropic"],"labels":["ai","anthropic","high","incident","llm","ops","vendor"],"campaign_type":null,"search_a":"'anthrop':1A 'anthropic':9A,11A 'claude.ai':6A 'elev':2A 'error':4A 'inc':8A 'inc-anthropic-qrpz8k79qm7x':7A 'purchas':3A 'qrpz8k79qm7x':10A","search_b":"'ai':12B 'anthrop':13B 'incid':14B 'llm':15B 'op':16B 'vendor':17B","search_c":"'appli':33C 'chang':27C 'claude.ai':20C 'custom':35C 'delay':25C 'hour':46C 'may':39C 'monitor':61C 'need':40C,55C 'normal':23C 'paid':38C 'pay':57C 'payment':29C 'plan':26C,49C 'purchas':18C 'recent':37C 'recoveri':63C 'updat':51C 'wait':42C 'work':22C","cause_entry":null,"cause_path":null,"disclosures_checked_at":null,"first_public_at":"2026-11-14T02:54:33+00:00","kev":null,"cvss_vector":null,"cvss_by":null,"poc_count":0,"sources":[{"source":"statuspage","external_id":"anthropic:qrpz8k79qm7x","url":"https://stspg.io/qqf00d9r7pm4","severity":"high","published_at":"2026-11-14T02:54:33+00:00","modified_at":"2026-11-14T03:09:15+00:00","first_seen_at":"2026-11-14T02:57:01+00:00","fetched_at":"2026-11-14T03:54:37+00:00","note":null}],"documents":[],"disclosures":[],"exploit_sources":[],"notice":"Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai"}