---
id: "CVE-2026-124025"
page: "https://infrastack.ai/live/CVE-2026-124025"
kind: "vulnerability"
aliases: ["CVE-2026-124025"]
title: "Faveo Helpdesk: agents can print tickets from other departments"
severity: "medium"
cvss: 5.3
epss: null
exploited: false
status: "open"
category: "package"
products: []
ecosystems: []
tags: ["faveo-helpdesk", "package", "php", "self-hosted"]
not_affected_if: ["single-department", "trusted-agents-only"]
published_at: "2026-11-06T20:17:20+00:00"
first_seen_at: "2026-11-06T20:43:59+00:00"
updated_at: "2026-11-06T20:44:22+00:00"
sources: [{"source": "nvd", "url": "https://nvd.nist.gov/vuln/detail/CVE-2026-124025", "first_seen_at": "2026-11-06T20:43:59+00:00"}]
exploit_sources: []
---

# Faveo Helpdesk: agents can print tickets from other departments

Link for people: https://infrastack.ai/live/CVE-2026-124025 (this .md is for agents)

Faveo Helpdesk through 2.0.3 does not check a ticket's department or assignment when rendering its PDF. An authenticated agent can request any ticket by id and get full conversation threads from other departments.

_Summary, check and fix written by a model from the sources; labelled as such._

## How to check

- Confirm whether your instance runs Faveo Helpdesk and which version is installed, looking for a version string of `2.0.3` or earlier.
- Check whether agents can reach `GET /ticket/print/{id}` for tickets outside their own department or assignment.

## Timeline

- 2026-11-06T20:43:59+00:00 nvd https://nvd.nist.gov/vuln/detail/CVE-2026-124025

## Documents

- [advisory] Third-party advisory: www.vulncheck.com https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-cross-department-ticket-disclosure-via-ticket-print
- [fix] Patch: github.com https://github.com/faveosuite/faveo-helpdesk/commit/408076c7fa921133920decceec306b194affdcee
- [fix] Release notes: github.com https://github.com/faveosuite/faveo-helpdesk/releases/tag/v2.0.4.RC.1

## From the sources

Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability in TicketController::ticket_print and the pdfThread endpoint that fails to verify ticket department or assignment. Authenticated agents can request arbitrary ticket ids via GET /ticket/print/{id} to render PDFs of other departments' tickets, including full conversation threads.

---

_Free to read, with fair use of about 60 pages a minute. For higher limits or API access: sales@infrastack.ai_