---
id: "CVE-2026-115972"
kind: "vulnerability"
aliases: ["CVE-2026-115972"]
title: "Faveo Helpdesk: unauthenticated controller lets anyone change ticket status"
severity: "medium"
cvss: 6.9
epss: null
exploited: false
status: "open"
category: "package"
products: []
ecosystems: []
tags: ["faveo-helpdesk", "package", "php", "self-hosted"]
not_affected_if: ["unknown"]
published_at: "2026-10-24T18:16:48+00:00"
first_seen_at: "2026-10-24T18:53:56+00:00"
updated_at: "2026-10-25T03:38:33+00:00"
sources: [{"source": "nvd", "url": "https://nvd.nist.gov/vuln/detail/CVE-2026-115972", "first_seen_at": "2026-10-24T18:53:56+00:00"}]
---

# Faveo Helpdesk: unauthenticated controller lets anyone change ticket status

Faveo Helpdesk up to version 2.0.3 has a missing authorization check in its UnAuthController, which handles changeStatus, close, open and resolve actions on tickets. A remote attacker can manipulate the id and status arguments to alter helpdesk tickets without proper permission.

_Summary, check and fix written by a model from the sources; labelled as such._

## How to check

- Check the installed Faveo Helpdesk version in the application's configuration or release files; versions up to `2.0.3` are listed as affected
- Inspect `app/Http/Controllers/Client/helpdesk/UnAuthController.php` for the changeStatus, close, open and resolve methods and whether they enforce authorization

## Fix

- unknown; the sources do not name a fixed version or vendor patch

## Timeline

- 2026-10-24T18:53:56+00:00 nvd https://nvd.nist.gov/vuln/detail/CVE-2026-115972

## From the sources

A vulnerability was determined in FaveoSuite Faveo Helpdesk up to 2.0.3. Affected by this vulnerability is the function UnAuthController.changeStatus/UnAuthController.close/UnAuthController.open/UnAuthController.resolve of the file app/Http/Controllers/Client/helpdesk/UnAuthController.php. Executing a manipulation of the argument id/status can lead to missing authorization. The attack can be launched remotely. The vendor was contacted early about this disclosure.

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