---
id: "CVE-2026-111676"
kind: "vulnerability"
aliases: ["CVE-2026-111676"]
title: "Faveo Helpdesk: authenticated agents can read tickets from other departments"
severity: "medium"
cvss: 5.3
epss: null
exploited: false
status: "open"
category: "other"
products: []
ecosystems: []
tags: ["faveo-helpdesk", "other", "php", "self-hosted"]
not_affected_if: ["managed-hosting", "no-agent-accounts", "single-department"]
published_at: "2026-10-16T18:17:50+00:00"
first_seen_at: "2026-10-23T21:57:13+00:00"
updated_at: "2026-10-25T04:27:05+00:00"
sources: [{"source": "nvd", "url": "https://nvd.nist.gov/vuln/detail/CVE-2026-111676", "first_seen_at": "2026-10-23T21:57:13+00:00"}]
---

# Faveo Helpdesk: authenticated agents can read tickets from other departments

Faveo Helpdesk through 2.0.3 has a broken access control flaw in its getTooltip handler, so any logged-in agent can read tickets belonging to other departments. An attacker who holds an agent account can enumerate sequential ticket IDs on GET /ticket/tooltip and read conversations, customer personal data and internal agent notes.

_Summary, check and fix written by a model from the sources; labelled as such._

## How to check

- Check the installed Faveo Helpdesk version and whether it is `2.0.3` or earlier
- Review web server logs for repeated requests to `/ticket/tooltip` with sequential `ticketid` values from a single agent account

## Timeline

- 2026-10-23T21:57:13+00:00 nvd https://nvd.nist.gov/vuln/detail/CVE-2026-111676

## From the sources

Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.

---

_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_