{"id":"CVE-2025-2776","kind":"vulnerability","aliases":["CVE-2025-2776"],"related":[],"title":"SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in…","description":"SysAid On-Prem contains an improper restriction of XML external entity reference vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.\n\nCISA required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.","summary":"SysAid On-Prem has an XML external entity (XXE) flaw in its Server URL processing, which is being exploited in the wild. An attacker can take over an administrator account and read arbitrary files from the server.","severity":"critical","cvss":9.8,"epss":null,"exploited":true,"exploited_at":"2025-07-22T00:00:00+00:00","products":[{"name":"SysAid SysAid On-Prem","fixed":[],"affected":"","ecosystem":"vendor"},{"name":"sysaid","fixed":[],"affected":"<= 23.3.40","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["exploited","itsm","on-prem","sysaid","vendor"],"not_affected_if":["managed-hosting"],"how_to_check":null,"fix":"Apply the mitigations from the vendor's instructions; CISA says to discontinue use of the product if mitigations are unavailable.","status":"open","published_at":"2025-05-07T15:15:57+00:00","first_seen_at":"2026-10-23T19:11:51+00:00","triaged_at":"2026-10-23T20:46:42+00:00","updated_at":"2026-10-23T22:29:05+00:00","category":"vendor","confidence":0.6,"triage":{"at":"2026-10-23T20:46:42Z","model":"claude-haiku-5-5","output":{"fix":"Apply the mitigations from the vendor's instructions; CISA says to discontinue use of the product if mitigations are unavailable.","reach":"unknown","summary":"SysAid On-Prem has an XML external entity (XXE) flaw in its Server URL processing, which is being exploited in the wild. An attacker can take over an administrator account and read arbitrary files from the server.","category":"vendor","who_cares":["sysaid","on-prem","itsm"],"confidence":0.6,"needs_auth":"unknown","worst_case":"Attacker takes over an administrator account and reads server files.","analyst_note":"Find the SysAid vendor advisory for CVE-2025-2776 to get affected and fixed versions, the specific mitigation steps, and a way to detect exploitation or exposure.","how_to_check":"unknown","needs_analyst":true,"not_affected_if":["managed-hosting"],"user_interaction":"unknown","needs_special_setup":"unknown","severity_if_unknown":"high"},"cost_usd":0.00043,"input_tokens":2557,"output_tokens":348,"severity_before":"unknown"},"analyst_status":null,"analyst_note":null,"search":"'-01':115C '-2025':18A,21A '-2776':19A,22A '22':114C '23.3.40':6A 'account':66B,97C 'action':105C 'administr':65B,96C 'allow':94C 'appli':106C 'applic':112C 'arbitrari':69B 'attack':60B 'bod':113C 'cisa':103C 'cloud':118C 'contain':78C 'cve':17A,20A 'discontinu':121C 'entiti':14A,44B,85C 'exploit':29B,55B 'extern':13A,43B,84C 'file':70B,100C 'flaw':46B 'follow':111C 'function':93C 'guidanc':116C 'improp':80C 'instruct':110C 'itsm':30B 'mitig':107C,127C 'on':26A 'on-prem':2A,25A,31B,37B,75C 'per':108C 'prem':4A,27A,33B,39B,77C 'primit':102C 'process':51B,92C 'product':125C 'read':68B,101C 'refer':86C 'requir':104C 'restrict':81C 'server':49B,73B,90C 'servic':119C 'sysaid':1A,23A,24A,28A,34B,36B,74C 'take':62B 'takeov':98C 'unauthent':11A 'unavail':129C 'url':50B,91C 'use':122C 'vendor':35B,109C 'version':5A 'vulner':8A,16A,87C 'wild':58B 'xml':12A,42B,83C 'xxe':15A,45B","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"first_public_at":"2025-05-07T15:15:57+00:00","kev":{"dateAdded":"2025-07-22","dueDate":"2025-08-12","requiredAction":"Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.","knownRansomwareCampaignUse":"Unknown"},"cvss_vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:N/A:L","cvss_by":"disclosure@vulncheck.com","poc_count":0,"sources":[{"source":"kev","external_id":"CVE-2025-2776","url":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?search_api_fulltext=CVE-2025-2776","severity":null,"published_at":"2025-07-22T00:00:00+00:00","modified_at":null,"first_seen_at":"2026-10-23T19:11:51+00:00","fetched_at":"2026-10-25T14:39:38+00:00","note":null},{"source":"nvd","external_id":"CVE-2025-2776","url":"https://nvd.nist.gov/vuln/detail/CVE-2025-2776","severity":null,"published_at":"2025-05-07T15:15:57+00:00","modified_at":"2026-06-17T09:07:36+00:00","first_seen_at":"2026-10-23T22:29:05+00:00","fetched_at":"2026-10-23T22:29:05+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}