---
id: "CVE-2024-57726"
kind: "vulnerability"
aliases: ["CVE-2024-57726"]
title: "simple-help simplehelp: SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to\u2026"
severity: "critical"
cvss: 9.9
epss: null
exploited: true
status: "open"
category: "other"
products: [{"name": "SimpleHelp SimpleHelp", "fixed": [], "affected": "", "ecosystem": "vendor"}, {"name": "simple-help simplehelp", "fixed": ["5.5.8"], "affected": "< 5.5.8", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["exploited", "other", "ransomware", "remote-support", "self-hosted", "simplehelp"]
not_affected_if: ["no-technician-accounts"]
published_at: "2025-01-15T23:15:09+00:00"
first_seen_at: "2026-10-23T19:11:51+00:00"
updated_at: "2026-10-23T23:44:51+00:00"
sources: [{"source": "kev", "url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?search_api_fulltext=CVE-2024-57726", "first_seen_at": "2026-10-23T19:11:51+00:00"}, {"source": "nvd", "url": "https://nvd.nist.gov/vuln/detail/CVE-2024-57726", "first_seen_at": "2026-10-23T23:44:51+00:00"}]
---

# simple-help simplehelp: SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to…

SimpleHelp, a remote support tool, has a missing authorization check that lets low-privileged technicians create API keys with excessive permissions. An attacker holding a technician account can use those keys to escalate to server admin.

_Summary, check and fix written by a model from the sources; labelled as such._

## Affected

- vendor:SimpleHelp SimpleHelp affected ? fixed ?
- vendor:simple-help simplehelp affected < 5.5.8 fixed 5.5.8

## Fix

Apply the vendor mitigation per SimpleHelp instructions; the sources do not name a fixed version. If no mitigation is available, discontinue use of the product per CISA guidance.

## Timeline

- 2026-10-23T19:11:51+00:00 kev https://www.cisa.gov/known-exploited-vulnerabilities-catalog?search_api_fulltext=CVE-2024-57726
- 2026-10-23T23:44:51+00:00 nvd https://nvd.nist.gov/vuln/detail/CVE-2024-57726

## From the sources

SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

CISA required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

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_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_