{"id":"CVE-2024-57726","kind":"vulnerability","aliases":["CVE-2024-57726"],"related":[],"title":"simple-help simplehelp: SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to…","description":"SimpleHelp contains a missing authorization vulnerability that could allow low-privileged technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.\n\nCISA required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.","summary":"SimpleHelp, a remote support tool, has a missing authorization check that lets low-privileged technicians create API keys with excessive permissions. An attacker holding a technician account can use those keys to escalate to server admin.","severity":"critical","cvss":9.9,"epss":null,"exploited":true,"exploited_at":"2026-04-24T00:00:00+00:00","products":[{"name":"SimpleHelp SimpleHelp","fixed":[],"affected":"","ecosystem":"vendor"},{"name":"simple-help simplehelp","fixed":["5.5.8"],"affected":"< 5.5.8","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["exploited","other","ransomware","remote-support","self-hosted","simplehelp"],"not_affected_if":["no-technician-accounts"],"how_to_check":null,"fix":"Apply the vendor mitigation per SimpleHelp instructions; the sources do not name a fixed version. If no mitigation is available, discontinue use of the product per CISA guidance.","status":"open","published_at":"2025-01-15T23:15:09+00:00","first_seen_at":"2026-10-23T19:11:51+00:00","triaged_at":"2026-10-23T20:38:39+00:00","updated_at":"2026-10-23T23:44:51+00:00","category":"other","confidence":0.7,"triage":{"at":"2026-10-23T20:38:39Z","model":"claude-haiku-5-5","output":{"fix":"Apply the vendor mitigation per SimpleHelp instructions; the sources do not name a fixed version. If no mitigation is available, discontinue use of the product per CISA guidance.","reach":"network","summary":"SimpleHelp, a remote support tool, has a missing authorization check that lets low-privileged technicians create API keys with excessive permissions. An attacker holding a technician account can use those keys to escalate to server admin.","category":"other","who_cares":["simplehelp","remote-support","self-hosted"],"confidence":0.7,"needs_auth":"yes","worst_case":"Technician account escalates to server admin, gaining control of the support server.","analyst_note":"Find the SimpleHelp vendor advisory and the fixed version number, plus the exact setting or API-key audit step to check exposure (CISA KEV entry lists exploited-in-the-wild status).","how_to_check":"unknown","needs_analyst":true,"not_affected_if":["no-technician-accounts"],"user_interaction":"no","needs_special_setup":"unknown","severity_if_unknown":"high"},"cost_usd":0.000444,"input_tokens":2558,"output_tokens":376,"severity_before":"unknown"},"analyst_status":null,"analyst_note":null,"search":"'-01':126C '-2024':22A,25A '-57726':23A,26A '22':125C 'account':70B 'action':116C 'admin':79B,112C 'allow':16A,88C 'api':60B,95C,101C 'appli':117C 'applic':123C 'attack':66B 'author':51B,84C 'bod':124C 'check':52B 'cisa':114C 'cloud':129C 'contain':81C 'could':87C 'creat':59B,94C 'cve':21A,24A 'discontinu':132C 'escal':76B,107C 'excess':63B,98C 'exploit':33B 'follow':122C 'guidanc':127C 'help':3A,31A 'hold':67B 'host':41B 'instruct':121C 'key':61B,74B,96C,102C 'let':54B 'low':18A,56B,90C 'low-privileg':17A,55B,89C 'miss':50B,83C 'mitig':118C,138C 'per':119C 'permiss':64B,99C 'privileg':19A,57B,91C,108C 'product':136C 'ransomwar':35B 'remot':6A,37B,45B 'remote-support':36B 'requir':115C 'role':113C 'self':40B 'self-host':39B 'server':78B,111C 'servic':130C 'simpl':2A 'simple':30A 'simple-help':1A,29A 'simplehelp':4A,5A,27A,28A,32A,42B,43B,80C 'softwar':8A 'support':7A,38B,46B 'technician':20A,58B,69B,92C 'tool':47B 'unavail':140C 'use':72B,105C,133C 'v5.5.7':9A 'vendor':120C 'vulner':14A,85C","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"first_public_at":"2025-01-15T23:15:09+00:00","kev":{"dateAdded":"2026-04-24","dueDate":"2026-05-08","requiredAction":"Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.","knownRansomwareCampaignUse":"Known"},"cvss_vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H","cvss_by":"nvd@nist.gov","poc_count":0,"sources":[{"source":"kev","external_id":"CVE-2024-57726","url":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?search_api_fulltext=CVE-2024-57726","severity":null,"published_at":"2026-04-24T00:00:00+00:00","modified_at":null,"first_seen_at":"2026-10-23T19:11:51+00:00","fetched_at":"2026-10-25T10:39:04+00:00","note":null},{"source":"nvd","external_id":"CVE-2024-57726","url":"https://nvd.nist.gov/vuln/detail/CVE-2024-57726","severity":null,"published_at":"2025-01-15T23:15:09+00:00","modified_at":"2026-06-17T08:13:58+00:00","first_seen_at":"2026-10-23T23:44:51+00:00","fetched_at":"2026-10-23T23:44:51+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}