---
id: "CVE-2024-28987"
kind: "vulnerability"
aliases: ["CVE-2024-28987"]
title: "The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote\u2026"
severity: "critical"
cvss: 9.1
epss: null
exploited: true
status: "open"
category: "infrastructure"
products: [{"name": "solarwinds web help desk", "fixed": ["12.8.3"], "affected": "< 12.8.3", "ecosystem": "vendor"}, {"name": "solarwinds web help desk", "fixed": [], "affected": "= 12.8.3", "ecosystem": "vendor"}, {"name": "SolarWinds Web Help Desk", "fixed": [], "affected": "", "ecosystem": "vendor"}]
ecosystems: ["vendor"]
tags: ["exploited", "infrastructure", "self-hosted", "solarwinds", "web-help-desk"]
not_affected_if: ["product-not-installed"]
published_at: "2024-08-21T22:15:04+00:00"
first_seen_at: "2026-10-23T19:11:51+00:00"
updated_at: "2026-10-24T00:09:51+00:00"
sources: [{"source": "kev", "url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?search_api_fulltext=CVE-2024-28987", "first_seen_at": "2026-10-23T19:11:51+00:00"}, {"source": "nvd", "url": "https://nvd.nist.gov/vuln/detail/CVE-2024-28987", "first_seen_at": "2026-10-23T22:29:05+00:00"}]
---

# The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote…

SolarWinds Web Help Desk ships with a hardcoded credential that lets a remote, unauthenticated user reach internal functionality. An attacker can use it to modify help desk data, and CISA lists it as actively exploited.

_Summary, check and fix written by a model from the sources; labelled as such._

## Affected

- vendor:solarwinds web help desk affected < 12.8.3 fixed 12.8.3
- vendor:solarwinds web help desk affected = 12.8.3 fixed ?
- vendor:SolarWinds Web Help Desk affected ? fixed ?

## Fix

Apply the mitigations from the SolarWinds vendor advisory, or stop using Web Help Desk if no mitigation is available (per the CISA required action). Exact fixed version: unknown

## Timeline

- 2026-10-23T19:11:51+00:00 kev https://www.cisa.gov/known-exploited-vulnerabilities-catalog?search_api_fulltext=CVE-2024-28987
- 2026-10-23T22:29:05+00:00 nvd https://nvd.nist.gov/vuln/detail/CVE-2024-28987

## From the sources

SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data.

CISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

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_Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai_