{"id":"CVE-2024-28987","kind":"vulnerability","aliases":["CVE-2024-28987"],"related":[],"title":"The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote…","description":"SolarWinds Web Help Desk contains a hardcoded credential vulnerability that could allow a remote, unauthenticated user to access internal functionality and modify data.\n\nCISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.","summary":"SolarWinds Web Help Desk ships with a hardcoded credential that lets a remote, unauthenticated user reach internal functionality. An attacker can use it to modify help desk data, and CISA lists it as actively exploited.","severity":"critical","cvss":9.1,"epss":null,"exploited":true,"exploited_at":"2024-10-15T00:00:00+00:00","products":[{"name":"solarwinds web help desk","fixed":["12.8.3"],"affected":"< 12.8.3","ecosystem":"vendor"},{"name":"solarwinds web help desk","fixed":[],"affected":"= 12.8.3","ecosystem":"vendor"},{"name":"SolarWinds Web Help Desk","fixed":[],"affected":"","ecosystem":"vendor"}],"ecosystems":["vendor"],"tags":["exploited","infrastructure","self-hosted","solarwinds","web-help-desk"],"not_affected_if":["product-not-installed"],"how_to_check":null,"fix":"Apply the mitigations from the SolarWinds vendor advisory, or stop using Web Help Desk if no mitigation is available (per the CISA required action). Exact fixed version: unknown","status":"open","published_at":"2024-08-21T22:15:04+00:00","first_seen_at":"2026-10-23T19:11:51+00:00","triaged_at":"2026-10-23T20:56:26+00:00","updated_at":"2026-10-24T00:09:51+00:00","category":"infrastructure","confidence":0.6,"triage":{"at":"2026-10-23T20:56:26Z","model":"claude-haiku-5-5","output":{"fix":"Apply the mitigations from the SolarWinds vendor advisory, or stop using Web Help Desk if no mitigation is available (per the CISA required action). Exact fixed version: unknown","reach":"internet","impact":"high","summary":"SolarWinds Web Help Desk ships with a hardcoded credential that lets a remote, unauthenticated user reach internal functionality. An attacker can use it to modify help desk data, and CISA lists it as actively exploited.","category":"infrastructure","who_cares":["solarwinds","web-help-desk","self-hosted"],"confidence":0.6,"needs_auth":"no","worst_case":"Remote attacker gets internal functionality and can modify help desk data","analyst_note":"Find the SolarWinds Web Help Desk advisory for CVE-2024-28987 to get the affected and fixed versions and the exact mitigation steps, plus a version or file check for exposure.","how_to_check":"unknown","needs_analyst":true,"not_affected_if":["product-not-installed"],"user_interaction":"no","needs_special_setup":"unknown","severity_if_unknown":"high"},"cost_usd":0.000478,"input_tokens":2830,"output_tokens":390,"severity_before":"unknown"},"analyst_status":null,"analyst_note":null,"search":"'-2024':18A,21A '-28987':19A,22A 'access':97C 'action':105C 'activ':78B 'affect':9A 'allow':15A,91C 'appli':106C 'attack':64B 'cisa':74B,103C 'contain':84C 'could':90C 'credenti':13A,53B,87C 'cve':17A,20A 'data':72B,102C 'desk':5A,26A,30A,34A,44B,48B,71B,83C 'discontinu':112C 'exploit':35B,79B 'function':62B,99C 'hardcod':12A,52B,86C 'help':4A,25A,29A,33A,43B,47B,70B,82C 'host':39B 'infrastructur':36B 'instruct':110C 'intern':61B,98C 'let':55B 'list':75B 'mitig':107C,118C 'modifi':69B,101C 'per':108C 'product':116C 'reach':60B 'remot':16A,57B,93C 'requir':104C 'self':38B 'self-host':37B 'ship':49B 'softwar':7A 'solarwind':2A,40B,45B,80C 'solarwinds':23A,27A,31A 'unauthent':58B,94C 'unavail':120C 'use':66B,113C 'user':59B,95C 'vendor':109C 'vulner':14A,88C 'web':3A,24A,28A,32A,42B,46B,81C 'web-help-desk':41B 'whd':6A","nicknames":[],"mitigations":[],"who_affected":null,"tier":null,"verified":{},"analyst_revisit_at":null,"first_public_at":"2024-08-21T22:15:04+00:00","kev":{"dateAdded":"2024-10-15","dueDate":"2024-11-05","requiredAction":"Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.","knownRansomwareCampaignUse":"Unknown"},"cvss_vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N","cvss_by":"psirt@solarwinds.com","poc_count":0,"sources":[{"source":"kev","external_id":"CVE-2024-28987","url":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?search_api_fulltext=CVE-2024-28987","severity":null,"published_at":"2024-10-15T00:00:00+00:00","modified_at":null,"first_seen_at":"2026-10-23T19:11:51+00:00","fetched_at":"2026-10-25T14:39:38+00:00","note":null},{"source":"nvd","external_id":"CVE-2024-28987","url":"https://nvd.nist.gov/vuln/detail/CVE-2024-28987","severity":null,"published_at":"2024-08-21T22:15:04+00:00","modified_at":"2026-06-17T07:22:12+00:00","first_seen_at":"2026-10-23T22:29:05+00:00","fetched_at":"2026-10-23T22:29:05+00:00","note":null}],"documents":[],"notice":"Free to read at a human pace. An API with keys and an MCP server are in preparation; early access: hello@infrastack.ai"}